Acumatica has announced an update to its “Customer Bill of Rights,” which sets forth the basic rights customers should expect from their ERP vendor. The company believes that all customers deserve a level of service and assurance that puts their interests first. The updated bill of rights aims to protect customers from practices that create more problems rather than solve them. Acumatica’s commitment includes offering clear fee structures,  fully adaptable and customizable solutions, transparent and fair pricing and agreements, complete security models, accessible data, and more.

Acumatica has committed itself to these core principles since 2019, and the update reflects the current business environment and the evolving organizational needs of today’s companies. The company is dedicated to keeping its customers’ needs and wants at the forefront of its product roadmap, recognizing that their satisfaction, combined with its focus on innovation, is vital to its success and its own.

The software and services proposal must include clear fee structures, with no surprise fees after implementation. ERP proposals should not hide expected occurrences or include complex provisions that create added and unexpected charges. Acumatica is strongly committed to clear fee structures and making sure customers do not feel deceived.

All employees should have access to data and insights, and the unique pricing structure must be consumption-based, meaning that customers are charged for the computing resources they use, not the number of users permitted into the system. Customers have a right to unlimited users, and they should have the flexibility to adapt or configure the solution to fit their business needs.

Contracts or agreements should be easy to understand, and customers should not have to trade long-term commitments for fair and transparent pricing. Customers should have the right to choose where to deploy their systems now and in the future. Acumatica is the only ERP vendor that offers flexible options between public and private clouds, allowing customers to switch as business needs evolve

Acumatica’s commitment to its customers is to provide a level of service and assurance that puts their interests first. The updated Customer Bill of Rights sets forth the basic rights customers should expect from their ERP vendor. Acumatica believes in protecting customers from practices designed to drain their wallets rather than solve their problems, and it is dedicated to keeping customers’ needs and wants at the forefront of its product roadmap. To read Acumatica’s Customer Bill of Rights visit: https://www.acumatica.com/blog/customer-bill-of-rights/ to learn even more, reach us at info@polaris-business.com